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Frequently Asked Questions |
What should I do if I
can't see remote screens?
The problem is usually caused by firewall or antivirus
software. Windows automatically installs and enables firewall. Make sure
that port TCP 4495
is open on remote computer's firewall.
You can try to temporary disable a firewall on remote
computer to see if this solves the connectivity problem.
You can read more about enabling ports on Windows Firewall here:
Windows XP:
http://www.microsoft.com/technet/community/columns/cableguy/cg0204.mspx
Windows Vista,
Windows 7:
http://www.microsoft.com/technet/community/columns/cableguy/cg0106.mspx
Note that you may have more firewalls
installed. Some antivirus programs automatically install the firewall. In
this case you have to open port on all firewalls.
If you are still facing problems try to
use IP instead of hostname when adding computer to the console.
Where recorded AVI
files are stored?
AVI files are located on remote computer in \dr
subfolder where agent is installed. Network share for this folder can be created
to play those files remotely.
My Antivirus or
Antispyware detected your application as dangerous.
When our application become more popular, a lot
of antispyware and antivirus programs started to recognize it as dangerous.
Our application does not open any secret doors or anything similar - it just
allows you to monitor other computers and this is enough for antivirus and
antispyware production companies to flag it as dangerous.
The only way to avoid this is to put the application on exclusion list.
How to use the application over the Internet?
Setup is highly dependent on your network configuration.
If your remote computers have global IP then you can just
open used TCP port 4495 on all firewalls and start using the application.
If your remote computers are behind the router, then you
will need to configure router also (port forwarding, virtual server NAT,...
- depends on your network architecture).
Agent acts as TCP server. You need to create a new virtual
server on your router. Every user needs separate virtual server on different
port. All those ports have to be forwarded to different local IP and to port
4495.
When this is done you have to add computers to the
console. Here you use your global IP or hostname for all computers, but you
use different port that is equal to your forwarded port.
If you don't have a static IP you can use some free
dynamic DNS service like
www.no-ip.com
where you will receive a domain e.g.
your_name.no-ip.biz
that can be used instead of IP.
A program from www.no-ip.com will automatically update a
DNS when your IP is changed.
The other more simple solution is to use VPN.
Using VPN will solve all problems regarding NAT and
dynamic/local IP addresses, since your network will look like a local
network even when used over the internet. With Windows XP Professional VPN
server is already included. You can read more here:
http://www.zdnetasia.com/insight/network/0,39044847,39050037-39000223c-1,00.htm
What indicates the "Not
authenticated" status?
The "Not authenticated" status indicates that the password entered during
agent installation is not the same as password used when adding the computer
in the console.
We suggest that you choose Properties in the console (for
specific computer - click right mouse button) and enter the password again.
You can also check the agent's passwords by opening agent
configuration utility using your password.
If you forgot your agent's password, please uninstall
agent using our installation package and install it again.
Sometimes problem appear because of console's
configuration file corruption. In such case you will have to delete the
following folder (and add computers again):
{folder where application is installed}\users
or (on Windows Vista / Windows 7):
C:\ProgramData\Net Monitor for Employees Pro\users
Is the license permanent or it expires?
License is permanent. It never expires. You don't need to renew the license.
Can I order using
Purchase Order (PO)?
Yes, we accept Purchase Orders. Please send us a message where you mention
the number of licenses you want to purchase, and we will send you detailed
information on how to send a PO.
Where is the online
manual?
You can access the online manual here:
http://www.NetworkLookOut.com/help
If you have any
additional questions, please
feel free to
contact us.
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