Terms and Conditions
Privacy Policy

1. Terms

 

This is a legal agreement between you and EduIQ d.o.o. (referred to as “EduIQ”, “we”, “us” or “our”). By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site, services, and provided products. The materials contained in this web site are protected by applicable copyright and trade mark law.

Legal Entity and Address:

EduIQ d.o.o.
Slovenja vas 2D
2288 HAJDINA
SLOVENIA

2. Use License

1. Permission is granted to download software on EduIQ's web site " networklookout.com ". This is the grant of a license, not a transfer of title, and under this license you may not:
   1. modify or copy the materials;
   2. use the materials for any other purpose that using the application;
   3. attempt to decompile or reverse engineer any software contained on this web site;
   4. remove any copyright or other proprietary notations from the materials; or
   5. transfer the materials to another person or "mirror" the materials on any other server.
2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by EduIQ at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Cancellation Policy

At EduIQ, we understand that circumstances may change, and you may need to cancel your ongoing subscriptions. We aim to make the cancellation process as straightforward as possible while ensuring transparency and fairness to our customers.

1. Subscription Cancellation:

   • Ongoing subscriptions and recurring charges can be canceled at any time by the subscriber.
   • The cancellation will take effect from the next billing period following the cancellation request.

2. Future Billing:

   Cancelling a subscription will only impact future billings. You will continue to have access to the subscribed services until the end of the current billing period.

3. Cancellation Process:

   Users have two options for canceling their subscriptions:

   • Self-Cancellation: You can follow the instructions provided in the last email regarding recurring charges to initiate the cancellation process independently.
   • Customer Support Assistance: Alternatively, you can contact our customer support team, and we will assist you in canceling the subscription on your behalf.

4. No Refunds for Partial Billing Periods:

   Please note that we do not offer refunds for partial billing periods. Your subscription will remain active until the end of the current billing cycle.

4. Refund Policy

At EduIQ, we are committed to providing high-quality educational resources and services to our customers. We understand that there may be instances where you need to request a refund. Our refund policy outlines the process and conditions for requesting a refund.

1. Refund Request Process:

   • Customers must contact our support team to initiate a refund request.
   • When requesting a refund, customers must provide a detailed explanation for the request.
   • Our team will review each refund request on a case-by-case basis and may require additional information for verification purposes.

2. Refund Decisions:

   • Refunds will be granted at the discretion of EduIQ and based on the specific circumstances of each case.
   • We reserve the right to deny a refund if the request does not meet our eligibility criteria or if the product/service has been used or accessed.
   • If a refund is approved, the refunded amount will be issued using the original method of payment.

5. Disclaimer

1. The materials on EduIQ's web site are provided "as is". EduIQ makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, EduIQ does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

6. Limitations

In no event shall EduIQ or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on EduIQ's Internet site, even if EduIQ or a EduIQ authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

7. Revisions and Errata

The materials appearing on EduIQ's web site could include technical, typographical, or photographic errors. EduIQ does not warrant that any of the materials on its web site are accurate, complete, or current. EduIQ may make changes to the materials contained on its web site at any time without notice. EduIQ does not, however, make any commitment to update the materials.

8. Links

EduIQ has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by EduIQ of the site. Use of any such linked web site is at the user's own risk.

9. Site Terms of Use Modifications

EduIQ may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

10. Governing Law

Any claim relating to EduIQ's web site shall be governed by the laws of Slovenia without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

11. Third party licenses

Some images on this website are licensed under GNU General Public License.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy:

• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information as long as necessary for the fulfillment of those purposes.
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Net Monitor for Employees Pro and GDPR Compliance

The EU General Data Protection Regulation (“GDPR”) applies to the processing of personal data in the European Union. Net Monitor for Employees Pro can be used as part of a GDPR-compliant workplace policy, but the organization using the software is responsible for deciding why monitoring is needed, which lawful basis applies, what employees are told, who can access stored data, and how long stored data is kept.

Net Monitor for Employees Pro helps employers deliver work content, support collaboration, and oversee employee computers to sustain focus and productivity. Because this can involve personal data, organizations should use the information below when preparing records of processing activities, risk assessments, procurement reviews, acceptable use policies, and privacy notices.

Download Net Monitor for Employees Pro GDPR document (PDF)

How Net Monitor for Employees Pro Processes Personal Data

Net Monitor for Employees Pro is a workplace monitoring and collaboration tool. It is an on-premises solution. In a typical installation, the customer organization is both the Data Controller and the Data Processor for personal data processed with the software.

The product includes an employee module installed on employee workstations. This module interacts with and monitors computer usage, then sends data directly to the Net Monitor for Employees Pro Console through a proprietary encrypted protocol. Data is processed and displayed inside the Console.

Where Personal Data Is Stored

Net Monitor for Employees Pro does not automatically store all personal data, but selected features can be enabled so that the organization can retain and store data. Both the Console and the Agent can store data.

• Console data is stored in: C:\ProgramData\Net Monitor for Employees Pro\data
• Agent data is stored in the folder where the Agent is installed. The default location is: C:\Program Files (x86)\Net Monitor for Employees Pro

What Data Can Be Collected and Stored

The table below lists the types of information that can be collected or stored by Net Monitor for Employees Pro, depending on which features the organization enables and how users use the Console.

* The lawful basis for processing is decided by the Data Controller, meaning the customer organization using Net Monitor for Employees Pro, not by the provider of Net Monitor for Employees Pro. The table gives a suggested basis for public authorities, companies, and other organizations. Organizations should confirm the correct lawful basis with their Data Protection Officer, Data Protection lead, or legal adviser.

Net Monitor for Employees Pro and GDPR Data Subject Rights

The GDPR gives individuals rights regarding the processing of their personal data. The customer organization, as the Data Controller, decides how Net Monitor for Employees Pro is used to support these rights. The information below is provided as guidance.

The Right to Be Informed

Individuals have the right to be informed about the collection and use of their personal data. Organizations should use acceptable use policies and privacy notices that clearly explain what monitoring can happen, when monitoring is active, why monitoring is needed, what data may be stored, who can access the data, and how long the data is kept.

The Right of Access

Individuals have the right to access their personal data. Net Monitor for Employees Pro does not inherently store personal data beyond the active session, but selected functions can be enabled so the organization can manually retain and store personal data. If a data subject asks for access to data stored by the software, the organization should have procedures for providing that information.

The Right to Rectification

Under Article 16 of the GDPR, individuals have the right to correct inaccurate personal data. Net Monitor for Employees Pro does not typically store personal data beyond active sessions, so data editing is usually not needed. Any manually saved data is stored in standard electronic formats.

The Right to Erasure (Right to Be Forgotten)

Article 17 of the GDPR gives individuals the right to have personal data erased. This right is not absolute and applies only in certain circumstances. Net Monitor for Employees Pro does not generally store personal data beyond active sessions unless the organization configures or uses features that store data.

The Right to Restrict Processing

Article 18 of the GDPR allows individuals to restrict processing of their personal data in specific circumstances. Net Monitor for Employees Pro does not have a separate restriction feature, but an organization can temporarily exclude specific employee computers from monitoring or disable selected monitoring features.

The Right to Data Portability

Data portability applies to personal data that individuals have provided to a controller, where processing is based on consent or contract performance and when processing is automated. Net Monitor for Employees Pro does not inherently store personal data, but some functions can be enabled for manual data retention. Whether data portability applies depends on the lawful basis selected by the Data Controller.

The Right to Object

Individuals can object to processing if it relates to their specific situation. Processing must stop unless compelling legitimate grounds override the individual's rights. Net Monitor for Employees Pro is used for organizational needs. An objection to processing could affect the organization's ability to achieve productivity, safeguarding, compliance, or investigation goals.

Rights Related to Automated Decision Making and Profiling

Net Monitor for Employees Pro does not engage in automated decision-making.

This information gives an overview of how Net Monitor for Employees Pro relates to GDPR data subject rights. Organizations should create their own policies and practices according to applicable laws and regulations.

Common GDPR Questions About Net Monitor for Employees Pro

Is the provider of Net Monitor for Employees Pro the data processor or the data controller?

For a customer using Net Monitor for Employees Pro, the application provider does not have access to the organization's monitoring data. Once the product is installed, all monitoring data is stored locally on the organization's computers. In this context, the provider is neither the data controller nor the data processor for that monitoring data.

Is the organization the data processor or the data controller within the context of Net Monitor for Employees Pro?

For Net Monitor for Employees Pro users, the organization remains the data controller of its own data on the system.

Does Net Monitor for Employees Pro process personal data?

Yes. Personal information associated with individual employees is processed by Net Monitor for Employees Pro, so GDPR rules apply to its use. Net Monitor for Employees Pro does not store personal data by default except for recorded activities, but several functions can be enabled so organizations can retain and store personal data. If users manually save data, the storage location is defined by them.

Does Net Monitor for Employees Pro process sensitive data?

Screen capture data, audio capture data, keyboard monitoring, and some other data listed in the table can be collected by Net Monitor for Employees Pro. Because of the possible nature of this data, it may contain sensitive information and should be treated carefully. The organization should document its decision about sensitivity as part of its risk assessment.

Do I need to get consent from all employees before I can monitor them with Net Monitor for Employees Pro?

Consent is not normally required. However, organizations need to provide clear notification that a system is in place that enables employee monitoring. This notification should explain that Net Monitor for Employees Pro can record employee activities, including keystrokes and interactions, for monitoring, safeguarding, compliance, investigation, productivity, or other documented purposes. Organizations should clearly state why monitoring is necessary and how the data will be processed, stored, and deleted.

What if an employee does not consent to being monitored?

Consent is not normally required, but the organization should explain why monitoring is necessary and which lawful basis applies. The reasons are likely to be a combination of fulfilling tasks, legitimate interests, contractual obligations, and legal requirements, including safeguarding of individuals. Organizations should refer to relevant data protection guidance and confirm the lawful basis for processing information.

GDPR Disclaimer

The GDPR information on this page is provided for informational purposes only and is not legal advice. It is not a substitute for professional legal guidance or consultation. Organizations should consult a qualified legal professional, Data Protection Officer, or data protection adviser regarding specific legal concerns or questions.