Remote Desktop Control for Employee Computers

Remote Control can be used for direct hands-on support when a manager or technician needs to use keyboard and mouse on a remote computer.

This feature allows you to reduce time to resolution by fixing issues in the exact user context.

Typical use cases include:

• Helping an employee fix a problem in real time.
• Completing blocked updates or configuration steps remotely.
• Showing an employee the correct workflow step by step.
• Verifying suspicious behavior while the employee is online.
• Confirming immediately that a fix worked before ending the session.

Remote Desktop Control

Open a live keyboard and mouse session for the selected remote computer. You can start from Object Menu in computer tree or from remote-screen actions.

Start Session From Object Menu

• Right-click connected computer/session and choose Remote Control....
• Console asks for confirmation before taking over keyboard and mouse.
• Use Zoom Remote Screen... when you need view-only mode.

Remote Control Window Controls

• Full screen toggles fullscreen mode.
• Remote control enables/disables keyboard and mouse takeover during session.
• Send Ctrl + Alt + Del sends this key combination to the remote computer.
• Display selects monitor when remote computer has multiple displays.
• Stretch, Keep aspect ratio, Alpha blending, and Quality adjust image look and speed.
• Hide toolbar auto-hides controls and shows them again when cursor reaches top edge.
• Save screenshot saves the current remote screen image.

Session Notes

• Common display quality/aspect options are reused in next sessions.
• Closing remote-control window releases control and console monitoring continues.